Hey Sam Youth Texting Services Coordinator (Part-Time)

This listing was posted on ApplicantPRO.

Hey Sam Youth Texting Services Coordinator (Part-Time)

Location:

Boston, MA

Description:

Job Summary: Hey Sam is a dedicated peer-to-peer texting service for youth. Designed for and staffed by young people, Hey Sam gives youth the opportunity to reach peers if they are struggling, need someone to talk to, or need support. The Youth Text Services Coordinator's role is to ensure 24/7 coverage on the helpline responding to Hey Sam text messages during their assigned shift. The coordinator will provide emotional support to texters through Samaritans' model of Befriending to assist the organization in fulfilling the mission of serving those who are isolated, alone, and suicidal through compassionate and non-judgmental listening. Essential Functions: • Takes Hey Sam crisis text from those who are seeking emotional support including those who may be at risk of suicide • Adheres to performance measures in attending to text volume • Responsible for submitting conversation reports after each conversation • Participates in staff meetings and supervision, schedule permitting Requirements and Qualifications: • Previous work as a volunteer preferred • Knowledge of the field of suicide and suicide prevention • Experience working on a crisis helpline a plus • Ability to be empathetic and engage in active, non-judgmental listening with our users • Ability to work with sensitive and confidential information • Must be able to display good, sound judgment • Must possess strong communication skills • Ability to resolve conflicts appropriately • Ability to work independently and collaboratively to maximize teamwork across the organization Physical Requirements: • Successful completion of the 26-hour Volunteer Befriender Training and assigned learning shifts on the helpline after hire • Flexibility in meeting demands and remaining positive during interactions is essential • Other responsibilities as assigned by supervisor STARTING SALARY & BENEFITS: Starts at $24 per hour Direct deposit payroll Sick time benefit at a part time rate Samaritans' employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption. Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires. Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply. Disclaimer: During the course of the interview, we may inquire about sensitive topics, including the applicant's connection to suicide. We approach these questions with the utmost respect and understanding, recognizing the potential emotional impact they may have. Participation in answering such questions is entirely voluntary, and applicants are encouraged to skip any inquiries that they find uncomfortable. The purpose of these questions is solely to gather relevant information for the assessment process, and all responses will be handled with confidentiality and sensitivity. If at any point an applicant feels distressed or uncomfortable, they are encouraged to communicate their concerns to the interviewer or withdraw from answering specific questions. Job Posted by ApplicantPro

Company:

Samaritans Hope

Posted:

May 10 on ApplicantPRO

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Hey Sam Youth Texting Services Coordinator (Part-Time) | Hey Sam Youth Texting Services in Other J1

Hey Sam Youth Texting Services Coordinator (Part-Time)

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