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Associate Director, Technology Solutions Beef Customer Success
Location:
Elkhorn, NE
Description:
Job Description The Associate Director, Technology Solutions Beef Customer Success is responsible for building, developing and leading the Livestock Technology Solutions Beef Customer Success team to ensure the long-term success that our customer have with the investment that they have made in our company's Animal Health Livestock Monitoring Systems. Success will be measured through successful deployments and growth of our Beef Technology Solutions offering, as well as via collected feedback from customers in the form of satisfaction surveys, etc.In addition, this individual will be responsible for the customers in an assigned geographic territory. This individual will be a member of the North American Livestock Technology Solutions Leadership team, playing a key role in the development of our intermediate and long-term strategic plans. In addition, the successful candidate will lead their team to successfully implement our strategies and tactics to achieve our annual targets.The Associate Director will also play an important role, along with their team, in providing voice of the customer input to our ongoing research & development project and current product enhancements. This will include working directly with local marketing, sales, market development, global marketing and R&D colleagues on teams as required.The candidate should be located within the Central US time zone.The successful candidate will lead the Technology Solutions Beef Customer Success team to:Develop and implement initial training and follow up training, post installation, both defined and ad hoc. This will be built upon a planned "roadmap" that is aligned with customer needs and targeted to optimize the experience for both the customer as well as our company's Animal Health, targeting a scalable and sustainable model. As well as obtain feedback from the internal team as well as directly from customer on the long-term success that they have with the investments made in our Technology SolutionsWork closely with our customers, partners, sales team, technical team, and global customer support teams to ensure a positive experience and satisfaction with their investment in our company's Animal Health Livestock Monitoring Technology.This Associate Director role will lead a team of Customer Success professionals and will drive a culture that promotes innovation, continuous improvement, a customer focused mindset, and values feedback and inclusion to develop talent. The role will partner with Sales leadership, Technical Support, Product Development as well as Global Marketing. Internal Key Contacts : Sales, Technical Support, Technical Services, Finance, Business Operations, Channel Management, Corporate Accounts, HR, Legal, Compliance, Communications, Global Marketing & R&D for pipeline development and launch readiness. External Key Contacts: Our company's Animal Health Livestock Monitoring customers, Industry Associations, and Key Opinion Leaders Education Requirements: Bachelor's Degree or comparable industry experience Required Skills and capabilities: Must have a minimum of 7 years of combined work experience in Sales, Customer Support and or management roles in an agricultural fieldCurrent knowledge of the North American beef (Feedlot, Stocker & Cow-calf) industryDemonstrated ability to work with customers to identify and implement plans for success with capital investmentsDemonstrated ability to build business relationships both internally and externallyDemonstrated ability to develop and implement accurate and successful customer implementation and training plansDemonstrated ability to work collaboratively in a matrix organizationExcellent oral, written and presentation communication skillsStrong understanding of business metricsHistory of sound decision making and innovative thinkingAbility to balance the needs of our company's Animal Health with customer needsAbility to work as a fast paced, growing team in a developing industryMust be results oriented and able to work independently with little direct supervisionSuperior organizational, analytical and time management skillsMust be able to travel overnight up to 70% Preferred Skills and capabilities: Experience successfully leading a field based team of professionalsExperience utilizing US industry feedlot and cow-calf management systems (Turnkey, Accutrac, CattleSoft, etc.)Experience with our company's Animal Health Livestock Monitoring SolutionsExperience in the agricultural technology spaceExperience in livestock production or demonstrated aptitude to quickly learn the industryFluence in Spanish is preferred but not required#EBRG NOTICE FOR INTERNAL APPLICANTS In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separationpackage, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor. Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission. Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement Pay Transparency Nondiscrimination We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 75% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 05/24/2024 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Job Posting End Date: 05/24/2024A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID: R293759PDN-9c01aed3-0a57-4ac2-94da-f1ed30115c27
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More About this Listing: Associate Director, Technology Solutions Beef Customer Success
Associate Director, Technology Solutions Beef Customer Success is a Executive Associate Director Job at Merck located in Elkhorn NE. Find other listings like Associate Director, Technology Solutions Beef Customer Success by searching Oodle for Executive Associate Director Jobs.
Associate Director, Technology Solutions Beef Customer Success is a Executive Associate Director Job at Merck located in Elkhorn NE. Find other listings like Associate Director, Technology Solutions Beef Customer Success by searching Oodle for Executive Associate Director Jobs.