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Customer Service Agent
Location:
Coatham Mundeville
Description:
We are currently recruiting for a Customer Service Agent, you will be responsible for providing exceptional customer service to clients in one of the company's hub locations. This is a full-time, face-to-face role that requires excellent communication and problem-solving skills, the role will be to support residents to access services by signposting to self-serve for those that can, whilst embedding strengths based conversations to support remaining residents. Job title – Customer Service Agent Location – Islington, N1 Contract – Temporary ongoing Hours – Full Time 35 hours Start Date: ASAP We are currently recruiting for a Customer Service Agent, you will be responsible for providing exceptional customer service to clients in one of the company's hub locations. This is a full-time, face-to-face role that requires excellent communication and problem-solving skills, the role will be to support residents to access services by signposting to self-serve for those that can, supporting residents with assisted self-serve, whilst embedding strengths based conversations to support remaining residents with complex needs who will require a more wrap-around support package Duties would include: Signpost into the community and/or other company services, where appropriate, whilst also encouraging the use of self-serve for those that can and to support others with assisted self-serve. To partake in quality conversations with service users by offering support with presenting need but also the underlying needs and issues using a strengths-based approach by making every contact count. To work collaboratively with other services to embed prevention and early intervention into the company's approach to ensure those with more complex needs are provided with a wrap-around support package. To deal with complex enquiries across all access channels i. e. telephone, face-to-face, email and written correspondence in accordance with customer care strategies and corporate. Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
May 9 on ListedBuy
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More About this Listing: Customer Service Agent
Customer Service Agent is a Customer Service Customer Service Representative Job at Service Care Solutions located in United States. Find other listings like Customer Service Agent by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Agent is a Customer Service Customer Service Representative Job at Service Care Solutions located in United States. Find other listings like Customer Service Agent by searching Oodle for Customer Service Customer Service Representative Jobs.