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Member Service Associate Lead(Front Desk Staff) - Carondelet Park Rec Complex
Location:
Saint Louis, MO
Description:
Partner with the branch management team to implement membership policies (SOPs) and all systems that support branch membership, program and marketing objectives. Enter membership and program registration data into HRIS operating system Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch. Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count Participate and recruit participants for member challenges also known as member visit drivers. Suggest procedures or standards to improve efficiency and productivity at the Welcome Center. Ensures established processes for touring and following up with membership inquiries are followed. Assist with the attainment of membership department strategic plan goals. Provide feedback and offer solutions regarding gaps in service and/or member concerns. Work continually towards self-development to stay current on customer service, sales, and Leader procedures & practices. Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills Effectively handle conflict and member complaints, with the support of the center Membership Director Performs all other duties as assigned. The YMCA Welcomes a Diverse Workforce Equal Opportunity Employer M/F/D/V The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.
Company:
Gateway Region Ymca
Posted:
May 7 on Equest
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More About this Listing: Member Service Associate Lead(Front Desk Staff) - Carondelet Park Rec Complex
Member Service Associate Lead(Front Desk Staff) - Carondelet Park Rec Complex is a Clerical Front Desk Receptionist Job at Gateway Region Ymca located in Saint Louis MO. Find other listings like Member Service Associate Lead(Front Desk Staff) - Carondelet Park Rec Complex by searching Oodle for Clerical Front Desk Receptionist Jobs.
Member Service Associate Lead(Front Desk Staff) - Carondelet Park Rec Complex is a Clerical Front Desk Receptionist Job at Gateway Region Ymca located in Saint Louis MO. Find other listings like Member Service Associate Lead(Front Desk Staff) - Carondelet Park Rec Complex by searching Oodle for Clerical Front Desk Receptionist Jobs.