This listing was posted on Professional Diversity Network.
Scientific Support Specialist
Location:
Lafayette, CO
Description:
The Scientific Support Specialist helps researchers achieve cutting edge scientific results by providing timely, high-quality support to customers using our full portfolio including Dharmacon brandgene editing, RNAi, cell culture, gene expression & companion diagnostic products.Working as part of our highly experienced technical team, the Scientific Support Specialist will use their scientific expertise daily to guide customers through their full experimental journey: Addressing pre-sales questions and inquiries, troubleshooting problems, and managing complaints in a fast-paced and dynamic work environment. Through in-depth interactions across the company, this role will provide extensive insight into the business world and would be a perfect introduction to the commercial sector for an applicant interested in applying and sharing their scientific knowledge. The successful applicant will concentrate on our customer in Japan, and as such might require flexibility in their working hours to have some overlap with customers. The position will be ultimately based in our offices either in Lafayette, CO, or Cambridge, UK on a hybrid basis. Key Responsibilities Provide scientific support by phone, email and webchat to customers requesting product guidance and/or help troubleshooting experiments with an emphasis to our customers supporting English and Japanese conversations.Maintain up-to-date knowledge of our dynamic portfolio of products, solutions, and servicesEffectively communicate (both written and oral) with interdepartmental teamsUnderstand product applications, challenges and strategies for good experimental designWork with customersupport, R&D and product management as part of troubleshooting activitiesSupport local and international field-based teams by answering scientific inquiriesContinually strive to improve soft skills to provide an outstanding customer experienceAssist in the preparation and review of technical documents and web content for new and existing productsAs a front-line representative of the company, this position will influence customer allegiance, so professionalism and courtesy are required at all times Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time. Basic Qualifications: MS or Ph.D. in Biological Sciences.Fluent in Japanese spoken and written1-2+ years hands-on practical experience in standard molecular and cellular biology techniques and procedures (including but not limited to qPCR, PCR, cloning, and transfection/transduction) Preferred Qualifications: Experience with gene editing and/or RNAi Previous technical or customer support experience Experience using a CRM Excellent analytical, problem solving and interpersonal skillsOutstanding listening, verbal and written communication skills requiredAttention to details essentialAbility to work effectively in a team environmentStrong self-motivation and focus Compensation: The base salary range for this full-time position is $75,000-$85,000. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered. What do we offer? We provide competitive and comprehensive benefits to our employees.Below are some highlights of our benefits: Medical, Dental, and Vision Insurance OptionsLife and Disability Insurance Paid Time-Off Parental Benefits401k with Company Match Employee Stock Purchase Plan Learn more about Revvity's benefits by visiting our Why Revvity page. *For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information. #LI-HybridPDN-9bf39bcd-7535-4ae0-9dd4-b224bfc999d5
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Professional Diversity Network
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Scientific Support Specialist
Scientific Support Specialist is a Other Jobs Support Worker Job at Revvity located in Lafayette CO. Find other listings like Scientific Support Specialist by searching Oodle for Other Jobs Support Worker Jobs.
Scientific Support Specialist is a Other Jobs Support Worker Job at Revvity located in Lafayette CO. Find other listings like Scientific Support Specialist by searching Oodle for Other Jobs Support Worker Jobs.