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Telecommunication Technician : Entry Level
Location:
Maplewood, MN
Description:
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications : quickly, securely, and effortlessly. Together, we are building a culture and company from the people up : committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top:tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The position is responsible for interacting with Lumen customers professionally and courteously, remotely or in person to review and discuss service order requirements. Persons in this position will be expected to: evaluate customers' service needs in addition to recognizing and suggesting additional/alternative services as appropriate. The position is responsible for installing, repairing, and testing residential and small business telecommunication services and broadband products and services. These responsibilities include enabling wireless/wired networks on company:approved modems/routers, connecting wires and cables to terminals, and attaching/detaching various kinds of hardware to wires, cables, buildings, poles, and inside facilities from the cross:connect or serving terminal up to and inside the customer's home. You must reside in the greater Minneapolis/St. Paul metro area to be considered for the position. This is an entry:level position with no experience required and be willing to work outside.Also, the ideal candidate will have some customer service experience and some related experience. Please review What We Look For in a Candidate below for additional details. SIGNING BONUS This position is eligible for up to 4,000 bonus based on the following: 1,500 sign:on bonus, 1,250 bonus after 3 months from start date, 1,250 bonus after 9 months from start date. Wage step increases will also be received 6 months from start date and 12 months from start date. The Main Responsibilities:Install, maintain/repair, remove, rearrange, program, test, and troubleshoot residential/small business products and services, including but not limited to POTS, HSI, Networking, and fiber from the cross:connect or serving terminal into the customer's premise.:Set up, reconfigure, maintain, and troubleshoot customer's wireless/wired home network, including but not limited to wireless modems; LAN peripherals such as Wii; printers; IPTV; and other wired and wireless communication devices linked into the home network.:Complete various splicing connections on new and existing cable, fiber, wire and connects wires and cables to terminals, and attach/detach various kinds of hardware to wires and cables. This includes cabling various electronic components (e.g., routers, computers, TVs, stereo systems, and home entertainment systems) and installing/maintaining/repairing inside wiring and jacks. :Utilizes hand tools, power tools, and specialty tools, including test equipment (i.e., VFL, ONX, OTDR) and/or laptop computer to install or repair and confirm product/service functioning properly, to troubleshoot and take appropriate action, and/or to coordinate repair and service issues with the applicable test center or other designated employees.:Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc., and perform specified work.:Receive service orders and repair tickets from the supervisor or other designated employees and per
Industry:
Telecommunications
Posted:
May 1 on Tip Top Job
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More About this Listing: Telecommunication Technician : Entry Level
Telecommunication Technician : Entry Level is a Human Resource Technician Job located in Maplewood MN. Find other listings like Telecommunication Technician : Entry Level by searching Oodle for Human Resource Technician Jobs.
Telecommunication Technician : Entry Level is a Human Resource Technician Job located in Maplewood MN. Find other listings like Telecommunication Technician : Entry Level by searching Oodle for Human Resource Technician Jobs.