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Service Manager (35.91)
Location:
Redwood City, CA
Description:
Position Summary: The service manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors and coordination of capital projects, as required. Job Duties::Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensure a proactive approach is adopted for all key customer touch points.:Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.:Leads, develops, coaches all maintenance associates; schedules daily activities, maintenance service requests and unit turns; conducts formal and informal meetings with associates including 1:1's, performance management process and associate feedback. Lead, coach and develop direct reports to create a culture of excellence and continuous learning.:Ensures community common areas and grounds are maintained according to company standards; conducts inspections, identifies and resolves any hazards; responsible for overseeing and/or completing all required preventative maintenance to ensure proper asset preservation:Coordinates and performs service requests in accordance with company standards; monitors unit turn:times and coordinate vendor schedules; inspects all turns to ensure completed to standard; ensures supply rooms and work areas are clean, well organized and maintained according to company standards.:Works in collaboration with Maintenance Operations Director and Director of Project Management to ensure projects are performed timely and with minimal delay and disruption to residents and prospects; ensure contractors are working within aesthetic and safety expectations.:Manages maintenance budget; manages inventory of parts and supplies and ensure costs are minimized and adheres to budget; communicates and prepares required reporting outlining budget variances and recovery plan.:Monitors key performance metrics; ensures plans are in place to achieve company targets.:Promotes a safe working environment; ensures all work is completed adhering to company standards and OSHA guidelines; conducts safety training is completed as well as training in electrical, plumbing, HVAC, etc. Minimum Qualifications / Other Expectations::High School Diploma:Experience: Five to seven years supervisor experience in maintenance operations; knowledge of repair, tools and safe work practices.:EPA certification, IFMA, IREM, BOMA designation preferred.:Valid driver's license; valid vehicle insurance:This role requires the regular and frequent operation of a vehicle, as defined in the Companys MVR policy, and is part of the essential duties of this position.:Regular, consistent and timely attendance required:On call required for after hours emergencies; Schedule may require work on weekends, holidays and evenings:Occasional travel required:Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus:Ability to push/pull up to 118 pounds of force; ability to lift below waist up to 70 pounds and above waist 60 poundsCommunity Details: Communities of Responsibility: Franklin StreetUnit Count: 206 Compensation: Base Pay Start Rate:35.91 The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits. About Us: Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort:style apartment communities in coastal California's most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. With world:class amenities, resort:like surroundings and an unparalleled comm
Posted:
May 1 on Tip Top Job
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More About this Listing: Service Manager (35.91)
Service Manager (35.91) is a Human Resource Service Manager Job located in Redwood City CA. Find other listings like Service Manager (35.91) by searching Oodle for Human Resource Service Manager Jobs.
Service Manager (35.91) is a Human Resource Service Manager Job located in Redwood City CA. Find other listings like Service Manager (35.91) by searching Oodle for Human Resource Service Manager Jobs.