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Referral Clerk
Location:
McConnell AFB
Description:
At General Infomatics, Inc. we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to US government agencies worldwide, under standards of integrity, trust and a commitment to excellence. We are looking for a Referral Clerk for a full-time contract position at McConnell AFB. KS. (Monday to Friday, 0730a and 430pm) SUMMARY: This position provides clerical/administrative support in the Referral Management Center for customer service, referral tracking, referral appointing, and reporting activities. This position will support the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling and referral tracking at the MTF. MAIN RESPONSIBILITIES AND DUTIES Greets patients/visitors at a front desk, referral center or office setting. Answers main office phone line(s). Directs telephone calls to appropriate section for assistance, handles independently or takes messages as required. Reviews referrals for administrative completeness and researches covered benefits prior to processing. Determines patient eligibility for services and arranges and schedules medical appointments for referred care. Provides general instructions to patients and ensures patients have necessary documentation for referred health care services. Initiates, organizes, updates and files medical patient records, extract needed information, and review records for referral results within established guidelines. Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records). Ensures referral results are returned to the referring provide and to the medical record within required timelines. Assists with follow up, written or verbal, as necessary. Utilizes the referral tracking data collection tool. Calculates metrics, and compiles monthly reports, as directed by the MTF. Orients and trains MTF personnel about the referral process and timelines. QUALIFICATIONS, SKILLS AND REQUIREMENTS High school or GED diploma At least six months of experience in medical office scheduling Ability to type a minimum of 50 WPM (computer keyboard) Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems. Desired knowledge in any of the following systems: Armed Forces Health Longitudinal Technology Application (AHLTA) Composite Health Care systems (CHCS) and/or MHS GENESIS Other MTF ICDB programs Ability to speak and communicate clearly in English Excellent customer service and adaptability General medical ethics, as well as telephone etiquette Ability to follow instructions and procedures in detail US Citizen or legal alien fully authorized to work in the United States Must be able to pass a background investigation Must have a vehicle to get back and forth to work. The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records. SALARY AND BENEFITS $15.00 an hour Health & Welfare Benefits Vacations, holidays and sick leave Come join our team! A minority owned, Service Disabled Veteran Owned Small Business (SDVOSB), Small Disadvantaged Business (SDB) ISO 9001:2015 and ISO 20000-1:2011 Certified We are a proud Military Spouse Friendly Employer Certified Military Friendly Employer (V3 - Virginia Values Veterans) 2022 Job Posted by ApplicantPro
Company:
General Infomatics
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Referral Clerk
Referral Clerk is a Customer Service Clerk Job at General Infomatics located in United States. Find other listings like Referral Clerk by searching Oodle for Customer Service Clerk Jobs.
Referral Clerk is a Customer Service Clerk Job at General Infomatics located in United States. Find other listings like Referral Clerk by searching Oodle for Customer Service Clerk Jobs.